FREQUENTLY ASKED QUESTIONS Including Shipping & Returns

Thank you for taking the time to check out our website. Please see below for a list of frequently asked questions. If you have a question that is not covered below please feel free to get in touch for a prompt answer.

How can we contact you?

Email: sales@thecakemixer.co.nz

Phone: 09 2985170 or 022 2392241

Do you have a shop?

Yes! We have a store at 76 Waiwarawara Drive, Ruakaka, Northland

What are the shipping costs?

New Zealand delivery: Postage and handling for orders sent anywhere in mainland New Zealand (including Waiheke Island) is NZ$7 (no matter how many items). If you spend over $70 you'll receive free postage and handling within New Zealand

Delivery overseas and to outlying New Zealand islands: Prior to sending your order we will email you to confirm the total cost including airmail or courier postage. We do not offer tracking on international shipments so please consider this before purchasing as they are sent at your own risk.

What are the normal delivery times?

Our normal delivery times are:

• North Island: Usually Overnight*
• South Island: Usually 1-2 days*

* Please allow an extra 4 days for rural or non mainland deliveries.

Please note these timeframes are currently subject to fluctuations due to Covid 19 and its impact on our courier partners.

 

What do I do if I have a query with my order?

All orders are confirmed by email shortly after we receive your order. When you order is ready for courier collection we will notify you by email of your order tracking number. If you have a query email us at sales@thecakemixer.co.nz quoting your order tracking number and/or name and delivery address. One of our team will then respond promptly to your query.

 

Do you provide giftwrapping?

Yes we giftwrap any item for no extra charge and we can also include a special message from you on a free card. Please use the comments section when checking out if you wish to take advantage of this free service.

 

How can I pay for my order?

We accept all major credit cards. You can also pay by internet banking - there is an option at checkout where you can select internet banking and you will be notified of the total amount to pay and our bank details. In addition we also offer Afterpay.

 

What is your returns policy?

Returns & Refunds Policy

At The Cake Mixer, we want you to shop with confidence. If there is a problem with your order, please contact us and we will work with you to find a fair solution.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or not what you ordered, please contact us within 7 days of receiving your order.

Email: orders@thecakemixer.co.nz

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Where appropriate, we may offer a replacement, store credit or refund.

Change of Mind Returns

We accept returns for unused, unopened products in their original condition within 14 days of delivery.

The customer is responsible for return shipping costs unless the item is faulty or supplied incorrectly.

Once the returned item has been received and inspected, a refund will be processed to the original payment method.

Products That Cannot Be Returned

For food safety and hygiene reasons, we cannot accept returns on:

• Edible products

• Custom made items

• Edible images

• Printed wafer paper products

• Custom cake toppers

• Fresh cakes, cupcakes or other perishable products

• Clearance or sale items

Shipping Issues

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Retain all packaging and provide photographs so we can assist with any courier claim.

Refund Processing Time

Approved refunds are generally processed within 5 business days of receiving and inspecting the returned item.

Depending on your bank or payment provider, funds may take additional time to appear in your account.

New Zealand Consumer Guarantees Act

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.

Contact Us

The Cake Mixer

76 Waiwarawara Road
Ruakākā, Northland

Phone: 022 398 2241

Email: orders@thecakemixer.co.nz

What do I do if a product is faulty?

Whilst we do try to ensure that all our products are premium quality and free from defects should you find an item is faulty please contact us without delay. We will either replace the item or provide a refund.