FREQUENTLY ASKED QUESTIONS
Thank you for taking the time to check out our website. Please see below for a list of commonly asked questions. If you have a question that is not covered below please feel free to email firstname.lastname@example.org for a prompt answer.
How can we contact you?
You can contact us by email on email@example.com
Alternatively, you can write to us at:
The Cake Mixer
Po Box 202279, Southgate
Do you have a shop?
Yes! We have a store at 59 Juliet Ave, Howick, Auckland
What are the shipping costs?
New Zealand delivery: Postage and handling for orders sent anywhere in mainland New Zealand (including Waiheke Island) is NZ$4.50 (no matter how many items). If you spend over $50 you'll receive free postage and handling within New Zealand
Delivery overseas and to outlying New Zealand islands: Prior to sending your order we will email you to confirm the total cost including airmail or courier postage. We do not offer tracking on international shipments so please consider this before purchasing as they are sent at your own risk.
What are the normal delivery times?
Our normal delivery times are:
- North Island: Usually Overnight*
- South Island: Usually 1-2 days*
What do I do if I have a query with my order?
All orders are confirmed by email shortly after we receive your order. When you order is ready for courier collection we will notify you by email of your order tracking number. If you have a query email us at firstname.lastname@example.org quoting your order tracking number and/or name and delivery address. One of our team will then respond promptly to your query.
Do you provide giftwrapping?
Yes we giftwrap any item for no extra charge and we can also include a special message from you on a free card. Please use the comments section when checking out if you wish to take advantage of this free service.
How can I pay for my order?
We accept all major credit cards. You can also pay by internet banking - there is an option at checkout where you can select internet banking and you will be notified of the total amount to pay and our bank details and we also accept Paypal.
What is your returns policy?
At The Cake Mixer our customers are important we want you to be happy with our service and the products you have received. If, within 30 days of the original order, you’re not satisfied with your purchase we will exchange an item - provided the article is returned to us new, unassembled and unused.
Items received as gifts are eligible for exchange or credit, under the same conditions.
Return the item in original packaging, with a note indicating your name and who you have spoken with. Please also ensure it is packed carefully so there is no damage during the shipping process.
Once the item is safely received and checked by us we’ll despatch a selected item in exchange, or if you prefer, a refund to the purchaser. Shipping charges are not refundable unless there was an error on our part.
What do I do if a product is faulty?
Whilst we do try to ensure that all our products are premium quality and free from defects should you find an item is faulty please contact us without delay. We will either replace or refund the item.
Do you offer layby?
Yes we offer layby to all our customers. There is no minimum amount or layby term. In order to use our layby service simply add the items to your cart as normal and during the checkout process send us a quick message just to let us know that you wish to layby and one of our team will be in touch to confirm your layby order has been received.